At East Bay Insurance, we pride ourselves on delivering claim handling that stands above the rest. When disaster strikes, you have the reassurance of protection from a financially strong company, combined with the personalized, hands-on support of our local, family-owned brick-and-mortar agency. Unlike agents from companies based in faraway states or call centers with no connection to your community, we are right here, part of your neighborhood. This means we don’t just process claims—we advocate for you with a deep understanding of your needs, ensuring you receive prompt, thorough service. With us, you’re not just a policy number; you’re a valued member of our community, and we’re committed to being there for you every step of the way.

Insurance Claims Resources

Hurricane Prep & Claims Center

Updated 07/18/2026 FL Hurricane | US Hurricane | Weather.GOV | Hurricane | Flooding | All Insurance Company Claims Phone IMPORTANT: HAVE YOUR POLICY NUMBER READY BEFORE CALLING

Phone: 1-800-527-8299
After Hours: 1-888-252-4626

Links: Hurricane Resources | Property Claims | Catastrophe Claims

Phone: 1-866-277-9871
24/7 Hurricane Claims: 844-My-AIIC-1 (844-692-4421)

Portal: AIClaimsPortal.com

Preferred Contractor Network: Partnered for services like Water Mitigation, Tarping, Board-up, Restoration, Mold Remediation, Tree Removal, Accommodations, and Roofing. Reach out to your TSM with questions.

Phone: 844-631-7819

Info: K2 Claims Services (K2CS) is the exclusive handling partner. File claims via AMIE's Online Portal, Phone, Email (claimsq@k2insclaims.com), or www.k2insclaims.com.

For Emergency Services, ask K2CS or contact Contractor Connection at 1-800-525-7671. Indicate if related to HURRICANE IAN.

Phone: 1-866-ASI-LOSS / 1-866-274-5677

Portal: Report a Claim

Phone: 866-270-8430
Fax: 866-725-5051

Portal: jergermga.com

Phone: 844-365-5588

Email: flclaims@relyonanchor.com

Phone: Claims Hotline: 1-866-411-2742

Links: Storm Resources | Report a Claim

Phone: 1-866-549-9672

Portal: Account Login | Website

Phone: Hurricane Claims: 1-866-673-0623 | Non-Hurricane: 1-800-675-0145

Portal: Login here (Need policy number & zip code)

Phone: 1-855-415-7120

Portal: heritagepci.com/claims

Phone: 1-866-324-3138

Portal: hcpci.com

Phone: Property Personal: 800-342-3407 | Emerald Premier: 888-844-4292 | Commercial: 800-342-3407

Emergency repair (CastleCare): 844-TOWER-11 (844-869-3711)

Portal: Claims Center

Phone: 1-800-861-4370 / 1-888-CLM-DEPT (888-256-3378)

Portal: Policyholders

Phone: 1-800-425-9113 Option 2 / 1-954-958-1205

Portal: Universal Claims

Phone: 1-866-ASI-LOSS / 866-274-5677

Report to correct carrier if home suffers wind vs flood damage. Report a Claim

Phone: 1-800-767-4341

NFIP Website

Phone: 727-202-4815

Email: support@neptuneflood.com

Report a Claim

Phone: 1-800-725-9472 (Text: 727-777-7706)

Email: floodclaims@weareflood.com

Portal: Wright Flood Claims

Without policy number: Provide name, address, and date of loss.

Phone: 1-800-527-8299
After Hours: 1-888-252-4626

Catastrophe Claims

Phone: 1-800-854-6011

metlife.com

Phone: Auto: 1-800-274-4499 | Catastrophe: 1-800-776-4737

Catastrophe Claims | Claims Process

Phone: 1-800-332-3226

Auto Claims